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By Jeff Cowan In Fixed Operation

Jeff Cowan’s Protalk: Revolutionizing Automotive Service Training

By Jeff Cowan In Dealership Training

The Forgotten Rules of Writing Automotive Service: Las Vegas – Two-Day Workshop

By Jeff Cowan In Dealership Training

Jeff Cowan’s Book: What I’ve Learned from Attending Over 40 Indy 500s Wins Awards

How to greet a customer - handshake

Fixed Operation Sales Advisor Training Tips & Tricks

The Right Way to Greet a Customer on the Service Drive

Most advisors think the sale happens when they present the estimate. It doesn't. It happens…

Jeff CowanDecember 29, 2025

CSI score sheet

BDC Dealership Training Express Service Training Sales Advisor Training Service Advisor Training Tips & Tricks

What Your CSI Score Is Really Telling You (And What to Do About It)

Most service advisors check their CSI score the same way they check the weather —…

Jeff CowanDecember 12, 2025

small independent service center

Dealership Training Express Service Training Fixed Operation Tips & Tricks

Why Your Service Department Is Losing Customers to Independent Shops (And How to Win Them Back)

Every dealership service department loses customers to independent shops. Some lose a handful. Some lose…

Jeff CowanNovember 24, 2025

coaching service advisors

Fixed Operation Sales Advisor Training Service Advisor Training Tips & Tricks

How Service Managers Can Coach Advisors Without Micromanaging

There's a fine line between holding your team accountable and making them feel like they're…

Jeff CowanNovember 11, 2025