In this world of technology, video conferencing, and virtual training there isn’t much that can’t be done online… Except real human interaction. That’s right! The same interaction that your service managers and service advisors have with real clients every day as they drop off and pick up their cars.
Covid has likely changed this landscape for us forever. You have to learn to navigate in this new landscape. People are less outgoing than they were even just a few years ago. More withdrawn and to themselves and your Service Advisors need to be skillful and tactful when trying to draw people out.
Help your employees develop the skills to pay the bills and improve the client experience all in one workshop.
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Jeff Cowan’s Pro Talk is the Nation’s #1 Service Advisor Sales Training Consultants & Service Department Training Opportunity.