Category: Express Service Training | Jeff Cowan’s Pro Talk

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How to Recruit and Retain Great Service Advisors

Dealership Training Express Service Training Recruiting

How to Recruit and Retain Great Service Advisors in a Competitive Market

The talent shortage in fixed operations isn't new — but it's getting harder to ignore.…

Jeff CowanFebruary 27, 2026

How to sell maintenance

BDC Dealership Training Express Service Training Fixed Operation Sales Advisor Training Service Advisor Training Tips & Tricks

How to Sell Maintenance to Customers Who “Just Want an Oil Change”

The oil change customer is the most common customer on the service drive — and…

Jeff CowanFebruary 3, 2026

Using text messages in customer service

BDC Express Service Training Fixed Operation Service Advisor Training Tips & Tricks

How to Use Text and Digital Communication to Improve the Service Experience

The phone call that goes to voicemail. The customer who doesn't check their email until…

Jeff CowanJanuary 9, 2026

CSI score sheet

BDC Dealership Training Express Service Training Sales Advisor Training Service Advisor Training Tips & Tricks

What Your CSI Score Is Really Telling You (And What to Do About It)

Most service advisors check their CSI score the same way they check the weather —…

Jeff CowanDecember 12, 2025

small independent service center

Dealership Training Express Service Training Fixed Operation Tips & Tricks

Why Your Service Department Is Losing Customers to Independent Shops (And How to Win Them Back)

Every dealership service department loses customers to independent shops. Some lose a handful. Some lose…

Jeff CowanNovember 24, 2025

Service Advisor working with client in Express Service Station

Express Service Training Fixed Operation Service Advisor Training

Transform Your Quick Lube Business with Jeff Cowan’s Pro Talk Training Solutions

The quick lube and express service industry faces unique challenges that traditional automotive training programs…

Jeff CowanAugust 14, 2025