Author: Jeff Cowan | Page 5 | Jeff Cowan's Pro Talk

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Dealership Training Sales Advisor Training

Why 60% of Service Drive Sales are Missed

Basic Service Drive Selling Fundamentals 1.) Taking control - means putting yourself in control of the…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanNovember 25, 2018

Dealership Training Service Advisor Training

Six Areas of Closing Service Customers

This week’s podcast focuses on six pro tips for closing service like an industry leader.…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanNovember 24, 2018

Recruiting Service Advisor Training

How to Find Great Automotive Service Advisors

One of the questions that almost always gets asked during my workshops and seminars is:…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanOctober 25, 2018

Dealership Training Fun Service Advisor Training

Never Stop Selling on the Service Drive

Automotive Service Customer Retention Customer retention is extremely important. Without customer retention, you have no…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanOctober 25, 2018

Dealership Training Service Advisor Training

Delivering the Vehicle on the Service Drive

Survey Scores on Vehicle Delivery Performance When survey scores demonstrate issues with the delivery of…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanOctober 25, 2018

Dealership Training Service Advisor Training

6 Steps to Increasing Sales & CSI

Being the Best Requires the Best Education Training isn’t something that you did, it’s something…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanOctober 25, 2018

Dealership Training Sales Advisor Training

Closing the Customer – Inviting Them Back

Closing the customer – Sell Yourself First Providing good service isn’t enough: The number 1…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanOctober 22, 2018

Dealership Training Service Advisor Training

Finding the Time to Train

How can we NOT find time for training? This week’s podcast focuses on the importance…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanSeptember 26, 2018

Dealership Training Fixed Operation Service Advisor Training

Your Numbers Dropped, Now What?

Summer Sales Figures Summer comes with high temperatures that put more stress on vehicles. The…

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Jeff CowanAugust 9, 2018

Dealership Training Fixed Operation Service Advisor Training

Proper Training for Longevity

Training helps Retain Higher Quality Service Advisors, Saving Your Dealership $$$$ The recruiting, training, and…

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Jeff CowanAugust 2, 2018

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