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Dealership Training Fixed Operation Service Advisor Training

All About Accountability

ACCOUNTABILITYAccountability is near and dear to my heart. A common problem for management and business…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanJuly 26, 2018

Dealership Training Fixed Operation Service Advisor Training

“Pulling the Curtain Back” – Show How Effective You Really Are

Start with a daily worksheet to be completed the night before meeting with customers. Look…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanJune 6, 2018

Dealership Training Fixed Operation Service Advisor Training

Six Steps on How to Increase Sales and Customer Satisfaction

You must have faith in yourself and your career. You also have to believe that…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanMay 30, 2018

Dealership Training Service Advisor Training

How To Use Word Tracks

EPISODE 7 – WRITE SERVICE AND WRITE YOUR OWN PAYCHECK…How to Use Word Tracks ‍Previously,…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanMay 18, 2018

Service Advisor Training

Understanding the New Customer

Understanding the New Customer Prior to 2008, I had only made two major changes to…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanFebruary 20, 2018

Dealership Training Fun Tips & Tricks

This Could be a Headline from the Future

"Dealerships Lose Service Departments in Record Numbers" "Dealerships Lose Service Departments in Record Numbers" "Manufacturers…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanMarch 19, 2017

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