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Being the Best Requires the Best Education

Training isn’t something that you did, it’s something that you do. At Jeff Cowan’s Pro Talk, I always emphasize the need for continuous training because the automotive industry and its customers are under constant change. Automotive Service Training, Service Advisor Training, Service Advisor Workshops and Automotive Service Workshops are some of the best opportunities to integrate service advisor best practices into your dealership operations. Being the best requires the best education.

Six Step Plan to Increase Sales and CSI

  1. Set aside 30 minutes every day to learn something new that improves your sales performance
  2. Set aside 30 minutes every day to read
  3. Set aside 10 minutes every day for role play
  4. Arrive to work 30 minutes early
  5. Stay until the last vehicle is delivered
  6. Invest 2-5% of your annual income for education

Increasing Sales and CSI Tips

  • Handwritten thank you notes go a long way for customer service
  • Read every day to gain knowledge
  • Practice new sales techniques through role play every day
  • Show up early to prepare to be your best; don’t give crappy service because you’re unprepared
  • Don’t leave early – stick around until the last vehicle gets delivered
  • Sales performance improves by investing in knowledge, training, and education

Jeff Cowan’s Pro Talk is the Best Way to Educate Yourself

Jeff Cowan offers an array of educational opportunities specifically designed for your needs. From Automotive Service Advisor Training, Workshops, and Webinars, Jeff Cowan’s Pro Talk has the advisor training that you need. Contact me today to discuss how I can help improve your service advisor performance with an educational service advisor training opportunity.

Jeff Cowan

Jeff Cowan has been helping automotive dealerships & service centers Succeed for over 35 years.

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