Numbers don’t lie — they tell the real story of your performance.
In this video, Jeff Cowan explains why tracking key metrics like hours per repair order (HPRO), effective labor rate (ELR), and other benchmarks is critical for every service advisor and dealership.
Learn how knowing your numbers can:
✅ Expose areas where profit is leaking
✅ Show you exactly where to improve
✅ Build confidence when working with management and customers
✅ Prove the true value of your service department
If you’re serious about increasing sales, boosting customer satisfaction, and advancing your career as a service advisor, this video is for you.
📞 Want to take your skills to the next level? Visit www.automotiveservicetraining.com
to learn more about Jeff Cowan’s Pro Talk workshops and training.
Based in the USA