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Service Advisor for pro Talk Blog Post

Dealership Training Fixed Operation Recruiting Sales Advisor Training Service Advisor Training

What Does a Service Advisor Do? Your Complete Guide to This Essential Automotive Role

In the automotive service industry, service advisors serve as the critical link between customers and…

<img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Mike ManningMarch 10, 2025

Service Manager blog banner image

Dealership Training Fixed Operation Sales Advisor Training Service Advisor Training

What Does a Service Manager Do? A Complete Guide to Automotive Service Management

In the fast-paced world of automotive service, the service manager stands as the cornerstone of…

<img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Mike ManningFebruary 27, 2025

Service sign for Service Advisor Blog

Dealership Training Fixed Operation Sales Advisor Training Service Advisor Training

The Critical Importance of Training Your Service Advisors

In today's highly competitive automotive service industry, the difference between thriving and merely surviving often…

<img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Mike ManningFebruary 3, 2025

Jeff Cowan of Pro Talk: Trainer of Service Advisors

Fixed Operation Latest News Recruiting Sales Advisor Training Service Advisor Training

Jeff Cowan’s Protalk: Revolutionizing Automotive Service Training

In the competitive automotive service industry, success hinges on more than just technical expertise—it requires…

<img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Mike ManningJanuary 17, 2025

What I've Learned From Attending Over 40 Indy 500s - Award Winning Book

Dealership Training Fixed Operation Fun Latest News Sales Advisor Training Service Advisor Training

Jeff Cowan’s Book: What I’ve Learned from Attending Over 40 Indy 500s Wins Awards

We at Jeff Cowan’s Pro Talk are excited to announce that our book, What I…

<img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' data-src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Mike Manning' src='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/340117591667e309251e93e78d0a00fa?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Mike ManningJuly 5, 2024

Sales Advisor Training Service Advisor Training

Understanding the Value of Sales Advisor Training

Understanding the Value of Sales Advisor Training Maybe you and your shop have been in…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanNovember 13, 2019

Sales Advisor Training Tips & Tricks

What is Automotive Fixed Operations Sales Training?

What is Automotive Fixed Operations Sales Training? What is Jeff Cowen's Automotive Fixed Operations Sales…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanSeptember 3, 2019

Dealership Training Sales Advisor Training

Why 60% of Service Drive Sales are Missed

Basic Service Drive Selling Fundamentals 1.) Taking control - means putting yourself in control of the…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanNovember 25, 2018

Dealership Training Sales Advisor Training

Closing the Customer – Inviting Them Back

Closing the customer – Sell Yourself First Providing good service isn’t enough: The number 1…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanOctober 22, 2018

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