Category: Service Advisor Training | Page 4 | Jeff Cowan's Pro Talk

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Dealership Training Service Advisor Training

Finding the Time to Train

How can we NOT find time for training? This week’s podcast focuses on the importance…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanSeptember 26, 2018

Dealership Training Fixed Operation Service Advisor Training

Your Numbers Dropped, Now What?

Summer Sales Figures Summer comes with high temperatures that put more stress on vehicles. The…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanAugust 9, 2018

Dealership Training Fixed Operation Service Advisor Training

Proper Training for Longevity

Training helps Retain Higher Quality Service Advisors, Saving Your Dealership $$$$ The recruiting, training, and…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanAugust 2, 2018

Dealership Training Fixed Operation Service Advisor Training

All About Accountability

ACCOUNTABILITYAccountability is near and dear to my heart. A common problem for management and business…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanJuly 26, 2018

Dealership Training Fixed Operation Service Advisor Training

“Pulling the Curtain Back” – Show How Effective You Really Are

Start with a daily worksheet to be completed the night before meeting with customers. Look…

<img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' data-src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' data-srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo lazyload' height='70' width='70' decoding='async' src='data:image/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==' style='--smush-placeholder-width: 70px; --smush-placeholder-aspect-ratio: 70/70;' /><noscript><img alt='Jeff Cowan' src='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=70&d=mm&r=g' srcset='https://secure.gravatar.com/avatar/a781392d71e1c0f56071579656120ac7?s=140&d=mm&r=g 2x' class='avatar avatar-70 photo' height='70' width='70' decoding='async'/>

Jeff CowanJune 6, 2018

Dealership Training Fixed Operation Service Advisor Training

Six Steps on How to Increase Sales and Customer Satisfaction

You must have faith in yourself and your career. You also have to believe that…

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Jeff CowanMay 30, 2018

Dealership Training Service Advisor Training

How To Use Word Tracks

EPISODE 7 – WRITE SERVICE AND WRITE YOUR OWN PAYCHECK…How to Use Word Tracks ‍Previously,…

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Jeff CowanMay 18, 2018

Service Advisor Training

Understanding the New Customer

Understanding the New Customer Prior to 2008, I had only made two major changes to…

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Jeff CowanFebruary 20, 2018

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