Blog | Page 10 of 11 | Jeff Cowan's Pro Talk


Automotive Dealer-Vendor Relationships

How to Avoid Pitfalls in the Automotive Dealer-Vendor Relationship

I recently attended a few conventions where I had the opportunity to meet and talk with many automotive product vendors and automotive dealer principals. Often, the conversations revolved around relationship-building between the two. When asked, both the vendors and the dealers agreed that the most important thing in any business relationship is the relationship itself. Both…

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Service Advisors Q and A

Service Advisors Q & A

Frequently Asked Questions From Service Advisors Who Attend My Workshops Dear Service Advisors and Fixed Operations professionals, I have presented countless workshops throughout my career. And although every workshop contains elements of surprise, there are always a few things that I just know are going to happen.  One of the things that happens at every…

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Fourth of July Jeff Cowan

Unite, Celebrate the Fourth of July

This Fourth of July, enjoy your family, enjoy your friends, and enjoy all that our great nation has to offer. The fourth of July is one of my favorite holidays. I love everything about it.  It takes place at a perfect time of year and it is an important reminder of just how lucky we…

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Best Ever Sales Tip for Salespeople

Best Ever Sales Tip for Dealerships

Best Ever Sales Tip – They are called “Cell” phones, not “Sell” phones! Do you want a “Best Ever Sales Tip” for your salespeople? Here’s one, put your cell phone away. Personal cell phone calls and texting while on the job has gotten out of hand. Even taking business calls and texts are rude if…

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Service Advisor Myths

Automotive Service Advisor Myths

Top 15 Service Advisor Myths Service Advisors and Fixed Operations experts, listen up, service advisor myths are dangerous things. They are invented from misinformation and the unknown.  For example, only a few thousand years ago it was generally believed that if you sailed too far out to sea, you would fall off the end of the…

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The Best Way to Increase Sales

The Best Way to Increase Sales

Increase Sales: Start Selling Everyday Like it’s the Last Day of the Month In the average retail establishment roughly 80% of monthly sales are made in the last two weeks of each month.  Just over 60% of those sales are made in the last 7 days of the month.  And it is not uncommon for…

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Increase Express Auto Service Sales

5 Tips to Increase Express Auto Service Sales

DEALERSHIP SERVICE DEPARTMENTS: MAKE A GOOD FIRST IMPRESSION As the recession loosens its tight grip on our economy and businesses, vehicle sales have begun to steadily climb nationwide.  As a result, a very important decision is looming for auto dealers.  Many of the customers that are purchasing today are doing so for the first time…

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Best Fixed Operations Year Ever

Best Fixed Operations Year Ever!

Fixed Operations, Stop Waiting, Help is not coming! Are you having your best Fixed Operations year ever or at least one of your best years?  You should be. Think about it.  If people are not buying new cars then they are keeping the ones that they have, putting more miles on them, needing more services,…

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Increasing Sales in 2016 – BEST 10 TIPS

Increasing sales in 2016 – 10 Best Tips For the NFL fans out there whose team did not make the Super Bowl, the heartache is over, the healing begins, and we can now set our sights on September and Super Bowl 2017. We can do the same thing in business by increasing sales in 2016.…

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Service Managers Tips

Service Managers: 6 Tips for Best Service Year Ever

Service Managers, as the tide rolls out on 2015 and we look ahead to the new incoming tide of 2016, it is time we sit down and start to plan for what I believe will be a record year for service department sales. I have witnessed many service managers and service departments experiencing their best…

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