Description
In the Winning in Service Workshop
attendees will learn how:
- Build relationships with your clients
- Get Effective Labor Rate above 90%
- Earn near-perfect to-perfect survey scores
- Get Customer Retention above 80%
- Deliver a Customer Paid Repair Order Average of 2.5 and or 3.5 for Highline vehicles
- Eliminate disgruntled customers forever
Two ways to experience it:
- Live in-person in Las Vegas, NV,
- Via Live Stream directly to your business.
Event Agenda
- Real Numbers.
- Wake Up and Dream.
- The Essence of Service Advising.
- Know Your Customer.
- Word Track Myths and Facts.
- The 6 Areas of Closing.
- The Truth About Technology.
- Customer Retention.
- Sounding Like a Professional Salesperson.
- The Most Important Basic Selling Fundamentals.
- The Professional Approach and Greeting.
- Asking Diagnostic Questions.
- Solving Primary Concerns.
- Building Rapport.
- The 4-Point Walk Around.
- The Invitation Technique.
- Closing Your Customers on Allowing You to Make the Presentation.
- Selling Service Advisor.
- The 6-Step Presentation.
- Closing your Customer on the needed time.
- Service and Repair versus Service and Retail.
- The Art of Selling from Displays.
- Closes That Work on Any Service Drive.
- Presenting the MPI.
- Scheduling the Vehicle Delivery.
- The Next Visit.
- A real Training Program Requires.
- Sales Manage Your Success.
- Follow Up with your Customers.
- The Value of the Process.
- How to Create a Consistent Workflow.
- Quick Tips to Earning over $100,000 Annually.
- What Training Does for You.
- Goal Setting.
- What’s in it for Me?
- What is at Stake?
- Closing Comments.
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