29 years of experience and proven track record helping dealerships
Jeff Cowan’s PRO TALK, Inc. is the premier sales and customer service training company in the automotive service business. At PRO TALK, our focus is on showing dealerships, service managers, service advisors and their support staff how to substantially increase their revenues, survey scores and customer retention through time tested and proven sales processes. PRO TALK has trained thousands of service employees in the art of selling, communication skills, customer service, customer retention and many other skills to ensure that service departments realize their maximum fixed operation goals.
Jeff’s wealth of knowledge and experience comes from being in the trenches in thousands of service departments. Throughout their 29 years of doing business, Jeff and his staff of expert field trainers have spent countless hours standing on service drives side by side with service employees as they work with real customers in live situations. This enables them to deliver the most relevant, up to date content in the marketplace, that will work for you and your staff right now, today.
Jeff and his expert trainers are considered to be the best at what they do simply because they all have successfully worked and continue to work in the jobs they teach others to do.
Whether Jeff’s training is delivered in a workshop, on a DVD set, on his online virtual training platform or through his on-the-drive, side-by-side in-house training, his training processes and content deliver maximum results. This is why Jeff Cowan’s PRO TALK has been sought out by companies and associations like the N.A.D.A., NCM Associates, EasyCare, Shell Petroleum and CBTNews for strategic partnerships. It is also the same reason countless automotive manufacturers and vendors have and continue to use his training.
PRO TALK’s On-site Training is side-by-side in-store training for the entire service staff each step of the way, critiquing, role-playing, and even working directly with the dealership’s clients, providing specific live examples showing how to implement successful techniques. A great way to absorb Jeff Cowan’s PRO TALK methods is through our On-Site Training program.
Jeff Cowan’s expert trainer will train your staff at your dealership by coaching them each step of the way; critiquing, and role-playing with each of them individually. Our On-Site training is the best option for receiving individual, hands-on training for any and all skill levels. We will turn your Service Clerks into Professional Sales Service Advisors, without pushing or selling unnecessary items and even without adding one more customer to your service drive or sending out one more coupon, by putting consistent processes in place and teaching your advisors an actual skill – the art of selling professionally. Call us today for more info!Call Now
Public and Private Workshops presented by Jeff Cowan himself are available and are geared toward all Fixed Ops staff, including managers, service advisors, greeters, cashiers, porters; literally anyone in the service department who works with customers.
Each attendee is shown how to have the highest sales, customer retention, and customer satisfaction scores. Continental breakfast and lunch included. Attendees to Jeff Cowan’s Pro Talk workshops average a 5/10 increase in customer paid repair orders, substantially increase their customer retention, and find themselves in the top 7% in the country with their customer survey scores by simply using Jeff’s proven methods.
If you would like more information, call us today! You can also reserve seats today for Jeff’s Fall Public Workshops:
NEW for Auto Service Chains
For 29 years, Jeff Cowan has been training dealership service departments how to be more successful. Jeff is now showing aftermarket auto service chains how to increase retention and profits with some very easy-to-follow processes and methods.
Many local auto service centers today are losing customers to dealerships that have now installed quick service lanes, large tire departments, and many other products and services now matching what the local auto service centers and national chain stores offer. This is causing huge profit losses for local auto service and national chain store businesses.
Jeff Cowan’s expert trainer will train your staff by coaching them each step of the way; critiquing, and role-playing with each of them individually. This is a great long-term investment for your business that can immediately begin to help your customer growth and retention.
Pro Talk Virtual Training is an interactive online sales training platform that provides your dealership with cutting edge video training for your service advisors and fixed operations employees. You will get instant access to the nation’s best service advisor training 24/7 from anywhere in the world, unlimited access for each user with no extra viewing charges, and live reporting on all user in-progress & completed training.
Pro Talk VT was designed specifically with advisors in mind knowing they don’t have hours upon end to sit at a computer and watch training long training videos. With Pro Talk VT, you get shorter video clips and more focused content. Available on any computer twenty-four hours a day, seven days a week, PRO TALK VT provides cutting edge training with consistently updated content that is based on real life situations to help your employees be the best that they can be. Call us for a free trial or more info!VT Login
Explore our video section and learn how you can improve your fixed operations, increase sales, improve survey scores, and see better retention.
onsite training in a hands-on environment for all skill levels
Toll Free: (800) 248-2931
From Canada: (949) 713-4469
Our friendly team of representatives are ready to take your call and help you with any questions.Call Now
Public Workshop Sign-Up is Easy! Print out our Public Workshop Registration Form and fax it back to us!Download
Ask about our public and private workshops, online virtual training, and on-site training programs.Email
Jeff Cowan’s ProTalk would like to introduce Marellen Consulting as its Australia partner for a suite of sales training products for Service Mangers and Advisors. Marellen is a privately owned training and coaching consultancy and is located in city of Ipswich, in the South East region of Queensland Australia.
We'd really love to so why not drop us an email and we'll get back to you as soon as we can.
Get great tips and information from Jeff's widely publicized articles.
New Jersey: October 12th & 13th
Double Tree Suites by Hilton Mt. Laurel
515 Fellowship Road
North Mount Laurel, N.J. 08054
Ph: (856) 778-8999
Toronto: October 26th & 27th
Sheraton Toronto Airport Hotel & Conference Centre
801 Dixon Road
Toronto, Ontario M9W 1J5 Canada
Ph: (1) (416) 675-6100
Indianapolis: November 10th & 11th
Omni Severin Hotel
40 W. Jackson Place
Indianapolis, IN 46225
Ph: (317) 634-6664
Dealer20 – October 14 (2016)
Stay tuned for BRAND NEW webinars in 2016 – Dates TBD