Automotive BDC Training

Trainers will work with BDC manager and reps, cross-training them to understand the service department operations. This ensures consistency between departments.

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Automotive BDC Training

-BDC team will learn how to properly schedule based on shop capacity and capabilities.
-Trainer will implement word tracks for effective customer communication and setting expectations.
-Trainer will set up an incentive program for BDC team to encourage the upsell, thus infusing a sales “culture” within the department.
-Create a follow-up process for the BDC to maximize missed opportunity with previously declined services.

For information and the ROI for In-Person Automotive BDC Training, please fill out this free automotive fixed ops training estimate form.