Description
Increase Customer Paid Hours Per Repair Order by 5/10ths or More
The more hours you book in repair services the more revenue your service department will bank in paid services. This increases the pay of Services Advisors, Service Managers, and the revenue for the department as well as adding to the bottom. Become the MVP of your Automotive Service Company.
Customer Retention Above 85% in 9 Months
Sales bring in new customers but who is responsible for keeping them happy appointment after appointment? Service Advisors and the Fixed Ops Team, that’s who. By maintaining a Customer Retention Rate of over 85% your service team will maintain a large portion of the annual revenue coming.
Learn How to Get Perfect Survey Scores
Happy customers leave good remarks and make great reviews. Let us teach you how to get the most out of every customer interaction and gain those amazing survey scores and reviews that build credibility for new and inbound clients.
Eliminate Heat Cases Forever!
Let’s be honest! No one enjoys handling Heat Cases but an angry customer is angry for a reason. What if we told you that you could virtually eliminate Heat Cases from your business and never have to deal with an angry client again? Do we have your attention?
Jeff Cowan’s Two-Day Workshops – Get the Job in Vegas!
No one delivers a workshop the way the legendary Jeff Cowan does. Not only does he deliver the most up-to-date and effective content, Jeff delivers every workshop and presentation with a level of passion not seen anywhere else. 38 years of on-the-stage experience has taught Jeff how to masterfully gain and keep each attendee’s attention for the duration of the workshop. Jeff has the unique ability to make all who attend his meetings realize that they are capable of maximizing every opportunity and becoming an elite service employee who delivers world-class service and maximum results for themselves and their business owners. Most who attend one of Jeff’s workshops regard it as the absolute best service workshop they have ever attended. That is why many who attend one of Jeff’s workshops come back over and over again, bringing friends and associates with them as they do. If you want to attend or expose your team to the most important workshop they will ever experience presented by a true world-class speaker, then sign up today for one of Jeff’s upcoming events.
Contact us at (800) 248-2931 or info@jcowansprotalk.com for more information or to sign up for the Las Vegas, NV Two-Day Workshop – September 18-19.
Based in the USA
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