Description
Product Overview
BDC Training Service
Trainers will work with BDC managers and reps, cross-training them to understand the service department operations. This ensures consistency between departments.
Check these facts out:
- BDC team will learn how to properly schedule based on shop capacity and capabilities.
- Trainer will implement word tracks for effective customer communication and setting expectations.
- Trainer will set up an incentive program for BDC team to encourage the upsell, thus infusing a sales “culture” within the department.
- Create a follow-up process for the BDC to maximize missed opportunity with previously declined services.
If this sounds like an opportunity you may be interested in and would like more information please call (800) 248-2931 or fill out our form here.
Based in the USA
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