Jeff Cowan’s Pro Talk, Inc. is the premier sales and service advisor training company in the automotive service business. At Pro Talk, our focus is on showing dealerships, service managers, service advisors and their support staff how to substantially increase their revenues, improve survey scores and excel in customer retention through time tested and proven sales processes. Pro Talk has trained thousands of service employees in the art of selling, communication skills, customer service, customer retention and many other skills to ensure that service departments realize their maximum fixed operation goals.
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Express Service Training
North America’s #1 Service Advisor Sales Training
QUICK LUBE TRAINING
The MASSIVE Quick Lube Department Opportunity!
Let’s start with the numbers – the Quick Lube service industry has been valued at approximately $7 billion in the United States with a positive annualized growth rate since 2012. In the U.S. alone, there are more than 33,000 quick lube operations all competing for that $7 billion in revenues. Only 22% of all quick lube operations have gained economies of scale by matching quick lube with auto repair services. Approximately 75% of quick lube departments receive most of their revenues from customers living within 10 miles from their Quick Lube Service operation. 30% of all vehicle owners take their vehicle to a freestanding Quick Lube business rather than the dealership where they bought their car. As you can see, the market is brimming with opportunity as customers are leaving cash sitting on the table waiting to be collected by your Automotive Quick Lube Department. One of the best opportunities to receive the money flowing away from your Quick Lube Department is by scheduling Automotive Quick Lube Department Training from Jeff Cowan’s Pro Talk that will take your Quick Lube Department’s performance to the next level.
How can Automotive Quick Lube Department Training Help my Dealership?
The Quick Lube industry is a cutthroat market with little room for error if you want to keep your customers coming back. A customer that has to wait 10 minutes too long is likely to use a competitor the next time. Many sources of competitive advantage are secured through Automotive Quick Lube Department Training. With customers expecting the best customer service with the fasted service times possible, Quick Lube Departments that can step up to the challenge will be those that collect more cash from the 7 billion dollar market.
Here is a list of what you can expect to receive with Automotive Quick Lube Department Training:
- Efficiency mindset – we can show your staff exactly how to reduce procedural inefficiencies, meet service time targets, and maximize employee utilization for smooth operation within a high-pressure environment, which translate into higher profits
- Improved Customer Retention – Efficient operations equates to improved customer retention. When a customer comes to you for a Quick Lube Service, and their expectations get met, they are almost guaranteed to return for their next oil change or repair
- Supports Vehicle Sales & Service Center Repair Revenues– Happy Quick Lube customers are much more likely to purchase their next vehicle from an associated dealership or bring their vehicle in for repair service. Successful Quick Lube operations will help support other areas of the business