Fixed Operations Training
Presented exclusively by Jeff Cowan himself, each workshop is geared toward all Fixed Ops staff, including managers, service advisors, greeters, cashiers, porters; literally anyone in the service department who works with customers.
This exclusive workshop will focus on the below, plus MUCH MORE:
Get your Effective Labor Rate in the 92-95% range!
Eliminate heat cases and unsatisfied customers FOREVER!
Learn how to get survey scores in the top 5% of the nation!
Why the best time to sell service is NOW
Set, Manage, Exceed Expectations
Prepare the customer with or without a BDC
Building Rapport in 60 Seconds
The 4-Point Walk Around
Each attendee is shown how to have the highest sales, customer retention, and customer satisfaction scores. Continental breakfast and lunch included. Attendees to Jeff Cowan’s Pro Talk workshops average a 5/10 increase in customer-paid repair orders.