As we reach out to more and more service centers around the country, we are learning that most of you are not fully staffed, yet you are taking in a volume that requires all hands on deck. You are overloading your advisors and their ability to properly work with your customers is greatly diminished. As you reopen, having the discipline to control your fears and deliver on promises, may prove to be one of the hardest things you have ever had to do. It’s going to be a true balancing act.
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