Current Q & A: Overselling/Underselling and the Right Service Menus

Current Q & A: Overselling/Underselling and the Right Service Menus

 
 
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This week, Jeff covers a current common question/hot topic in the auto industry: “My manager/owner has a maintenance menu that does not match the manufacturer’s recommended maintenance menu. Which one should I use?”

The answer is- Both! The printed owner’s manual is a minimum guideline on how you should take care of the vehicle. This should be simply the base from which you work. For example, Arizona temperatures can exceed 110 degrees on a summer day and get no lower than 50 degrees in the winter. A vehicle operating in that state would be maintained very differently than the same vehicle in the state of Maine, where highs in the summer rarely crest 79 degrees and winter lows drop below zero. The two-menu technique is very simple to create. Stay tuned to hear how, along with a word track to properly present.

 

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