Express Service Training – Jeff Cowan's Pro Talk https://automotiveservicetraining.com The Nation's #1 Service Advisor Sales Training Consultants Wed, 03 Jun 2026 04:26:48 +0000 en-US hourly 1 https://wordpress.org/?v=7.0.3 https://automotiveservicetraining.com/wp-content/uploads/2022/10/favicon-1-150x150.png Express Service Training – Jeff Cowan's Pro Talk https://automotiveservicetraining.com 32 32 209999092 How to Recruit and Retain Great Service Advisors in a Competitive Market https://automotiveservicetraining.com/how-to-recruit-and-retain-great-service-advisors-in-a-competitive-market/ https://automotiveservicetraining.com/how-to-recruit-and-retain-great-service-advisors-in-a-competitive-market/#respond Fri, 27 Feb 2026 14:13:26 +0000 https://automotiveservicetraining.com/?p=7550 The talent shortage in fixed operations isn’t new — but it’s getting harder to ignore. Service departments across the country are running understaffed, promoting advisors before they’re ready, and losing their best people to competitors who made a slightly better offer or created a slightly better environment. The dealers and service managers who are winning the talent war aren’t doing it by…

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]]> https://automotiveservicetraining.com/how-to-recruit-and-retain-great-service-advisors-in-a-competitive-market/feed/ 0 7550 How to Sell Maintenance to Customers Who “Just Want an Oil Change” https://automotiveservicetraining.com/how-to-sell-maintenance-to-customers-who-just-want-an-oil-change/ https://automotiveservicetraining.com/how-to-sell-maintenance-to-customers-who-just-want-an-oil-change/#respond Tue, 03 Feb 2026 14:08:39 +0000 https://automotiveservicetraining.com/?p=7548 The oil change customer is the most common customer on the service drive — and the most underestimated opportunity in the building. They walked in with one thing in mind and a guard up against anything beyond it. But that guard isn’t about stubbornness. It’s about trust, clarity, and perceived value. When you understand what’s actually driving the resistance…

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]]> https://automotiveservicetraining.com/how-to-sell-maintenance-to-customers-who-just-want-an-oil-change/feed/ 0 7548 How to Use Text and Digital Communication to Improve the Service Experience https://automotiveservicetraining.com/how-to-use-text-and-digital-communication-to-improve-the-service-experience/ https://automotiveservicetraining.com/how-to-use-text-and-digital-communication-to-improve-the-service-experience/#respond Fri, 09 Jan 2026 09:43:45 +0000 https://automotiveservicetraining.com/?p=7544 The phone call that goes to voicemail. The customer who doesn’t check their email until after 6 PM. The approval was delayed two hours because no one could reach the owner of the vehicle. These are daily friction points on the service drive — and they’re almost entirely avoidable. The shift toward digital communication isn’t a trend worth monitoring. It’s already here…

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]]> https://automotiveservicetraining.com/how-to-use-text-and-digital-communication-to-improve-the-service-experience/feed/ 0 7544 What Your CSI Score Is Really Telling You (And What to Do About It) https://automotiveservicetraining.com/what-your-csi-score-is-really-telling-you-and-what-to-do-about-it/ https://automotiveservicetraining.com/what-your-csi-score-is-really-telling-you-and-what-to-do-about-it/#respond Fri, 12 Dec 2025 15:12:29 +0000 https://automotiveservicetraining.com/?p=7540 Most service advisors check their CSI score the same way they check the weather — they glance at it, react to it, and move on. But a CSI score isn’t just a number. It’s a behavioral report card. Every point gained or lost traces back to something a specific advisor did or didn’t do during a specific customer interaction. The teams that consistently lead in customer satisfaction aren’t just…

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]]> https://automotiveservicetraining.com/what-your-csi-score-is-really-telling-you-and-what-to-do-about-it/feed/ 0 7540 Why Your Service Department Is Losing Customers to Independent Shops (And How to Win Them Back) https://automotiveservicetraining.com/why-your-service-department-is-losing-customers-to-independent-shops-and-how-to-win-them-back/ https://automotiveservicetraining.com/why-your-service-department-is-losing-customers-to-independent-shops-and-how-to-win-them-back/#respond Mon, 24 Nov 2025 13:44:27 +0000 https://automotiveservicetraining.com/?p=7530 Every dealership service department loses customers to independent shops. Some lose a handful. Some lose a significant portion of their potential repeat business every single month — and most don’t fully understand why. The easy explanation is price. Independent shops charge less, the story goes, so price-sensitive customers go there. But the data and the exit conversations tell a more…

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]]> https://automotiveservicetraining.com/why-your-service-department-is-losing-customers-to-independent-shops-and-how-to-win-them-back/feed/ 0 7530 Transform Your Quick Lube Business with Jeff Cowan’s Pro Talk Training Solutions https://automotiveservicetraining.com/transform-your-quick-lube-business-with-jeff-cowans-pro-talk-training-solutions/ https://automotiveservicetraining.com/transform-your-quick-lube-business-with-jeff-cowans-pro-talk-training-solutions/#comments Thu, 14 Aug 2025 10:51:42 +0000 https://automotiveservicetraining.com/?p=7473 The quick lube and express service industry faces unique challenges that traditional automotive training programs often overlook. Fast-paced environments, high customer turnover, and limited interaction time require specialized skills that maximize every customer opportunity. Jeff Cowan’s Pro Talk training programs, originally designed for dealership service departments…

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