Dealership Training – Jeff Cowan's Pro Talk https://automotiveservicetraining.com The Nation's #1 Service Advisor Sales Training Consultants Fri, 19 Sep 2025 17:44:24 +0000 en-US hourly 1 https://wordpress.org/?v=6.7.3 https://automotiveservicetraining.com/wp-content/uploads/2022/10/favicon-1.png Dealership Training – Jeff Cowan's Pro Talk https://automotiveservicetraining.com 32 32 209999092 How to Recruit the Best Candidates for Service Advisor Roles: Finding the Right Attitude and Aptitude https://automotiveservicetraining.com/how-to-recruit-the-best-candidates-for-service-advisor-roles-finding-the-right-attitude-and-aptitude/ https://automotiveservicetraining.com/how-to-recruit-the-best-candidates-for-service-advisor-roles-finding-the-right-attitude-and-aptitude/#respond Thu, 08 May 2025 14:16:33 +0000 https://automotiveservicetraining.com/?p=7450 In today’s competitive automotive service industry, finding exceptional service advisor candidates can make the difference between a thriving service department and one that merely survives. The best service advisors combine the right attitude with strong customer focus and an eagerness to learn, creating the foundation for long-term success. Understanding how to identify and attract these…

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]]> https://automotiveservicetraining.com/how-to-recruit-the-best-candidates-for-service-advisor-roles-finding-the-right-attitude-and-aptitude/feed/ 0 7450 The Benefits of Online Training Workshops: Revolutionary Learning for Service Managers in the Digital Age https://automotiveservicetraining.com/the-benefits-of-online-training-workshops-revolutionary-learning-for-service-managers-in-the-digital-age/ https://automotiveservicetraining.com/the-benefits-of-online-training-workshops-revolutionary-learning-for-service-managers-in-the-digital-age/#respond Wed, 30 Apr 2025 11:56:50 +0000 https://automotiveservicetraining.com/?p=7448 The automotive service industry has undergone a dramatic transformation in recent years, and professional development has evolved alongside it. Online training workshops have emerged as a powerful alternative to traditional classroom instruction, offering service managers in dealerships and quick lube shops unprecedented flexibility and accessibility. As the automotive industry continues to evolve…

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]]> https://automotiveservicetraining.com/the-benefits-of-online-training-workshops-revolutionary-learning-for-service-managers-in-the-digital-age/feed/ 0 7448 The Benefits of In-Person Training Workshops: Why Face-to-Face Service Manager Training Delivers Superior Results https://automotiveservicetraining.com/7445-2/ https://automotiveservicetraining.com/7445-2/#respond Tue, 15 Apr 2025 16:13:15 +0000 https://automotiveservicetraining.com/?p=7445 In an increasingly digital world, the value of face-to-face interaction has never been more apparent, especially in professional development settings. For automotive service managers in dealerships and quick lube shops, in-person training workshops offer unique advantages that online alternatives simply cannot match. Understanding these benefits is crucial for dealership owners and service…

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]]> https://automotiveservicetraining.com/7445-2/feed/ 0 7445 What is the Role of Fixed Operations? The Backbone of Automotive Dealership Success https://automotiveservicetraining.com/what-is-the-role-of-fixed-operations-the-backbone-of-automotive-dealership-success/ https://automotiveservicetraining.com/what-is-the-role-of-fixed-operations-the-backbone-of-automotive-dealership-success/#respond Mon, 31 Mar 2025 12:23:48 +0000 https://automotiveservicetraining.com/?p=7442 In the complex world of automotive dealerships, fixed operations stands as the cornerstone of sustainable profitability and customer retention. Simply put, the term fixed operations (fixed ops) refers to the parts and service departments of a car dealership, which are essential for after-sales support and customer retention. Understanding the role of fixed operations is crucial for dealership…

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]]> https://automotiveservicetraining.com/what-is-the-role-of-fixed-operations-the-backbone-of-automotive-dealership-success/feed/ 0 7442 What Does a Service Advisor Do? Your Complete Guide to This Essential Automotive Role https://automotiveservicetraining.com/what-does-a-service-advisor-do-your-complete-guide-to-this-essential-automotive-role/ https://automotiveservicetraining.com/what-does-a-service-advisor-do-your-complete-guide-to-this-essential-automotive-role/#respond Mon, 10 Mar 2025 08:01:15 +0000 https://automotiveservicetraining.com/?p=7438 In the automotive service industry, service advisors serve as the critical link between customers and technicians, playing an essential role in ensuring customer satisfaction while driving revenue growth. Automotive service advisors act as the liaison between customers and auto technicians, handling tasks such as scheduling service appointments and managing quotes, typically working for car…

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]]> https://automotiveservicetraining.com/what-does-a-service-advisor-do-your-complete-guide-to-this-essential-automotive-role/feed/ 0 7438 What Does a Service Manager Do? A Complete Guide to Automotive Service Management https://automotiveservicetraining.com/what-does-a-service-manager-do-a-complete-guide-to-automotive-service-management/ https://automotiveservicetraining.com/what-does-a-service-manager-do-a-complete-guide-to-automotive-service-management/#respond Thu, 27 Feb 2025 15:46:13 +0000 https://automotiveservicetraining.com/?p=7432 In the fast-paced world of automotive service, the service manager stands as the cornerstone of operations, orchestrating everything from customer satisfaction to profitability. Whether in a bustling car dealership or a quick-service lube shop, service managers play a pivotal role in ensuring smooth operations, exceptional customer experiences, and business success. Understanding what a service…

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]]> https://automotiveservicetraining.com/what-does-a-service-manager-do-a-complete-guide-to-automotive-service-management/feed/ 0 7432 The Critical Importance of Training Your Service Advisors https://automotiveservicetraining.com/the-critical-importance-of-training-your-service-advisors/ https://automotiveservicetraining.com/the-critical-importance-of-training-your-service-advisors/#respond Mon, 03 Feb 2025 11:48:42 +0000 https://automotiveservicetraining.com/?p=7429 In today’s highly competitive automotive service industry, the difference between thriving and merely surviving often comes down to one critical factor: the quality of your service advisors. These frontline professionals serve as the bridge between technical expertise and customer satisfaction, making their training not just important, but absolutely essential for dealership success.

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]]> https://automotiveservicetraining.com/the-critical-importance-of-training-your-service-advisors/feed/ 0 7429 The Forgotten Rules of Writing Automotive Service: Las Vegas – Two-Day Workshop https://automotiveservicetraining.com/the-forgotten-rules-of-writing-automotive-service-a-two-day-workshop/ https://automotiveservicetraining.com/the-forgotten-rules-of-writing-automotive-service-a-two-day-workshop/#respond Fri, 06 Sep 2024 18:13:51 +0000 https://automotiveservicetraining.com/?p=7364 Jeff Cowan is a legendary speaker in the automotive service space. His passion for motivational speaking and developing and delivering educational content is unsurpassed by anyone else in the industry. Not only does he create and present the most current and effective content on Automotive Service Writing, but he does so with a level of energy and excitement that keeps these forums moving quickly.

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]]> https://automotiveservicetraining.com/the-forgotten-rules-of-writing-automotive-service-a-two-day-workshop/feed/ 0 7364 Jeff Cowan’s Book: What I’ve Learned from Attending Over 40 Indy 500s Wins Awards https://automotiveservicetraining.com/jeff-cowans-award-winning-book-0ver-40-indy-500s/ https://automotiveservicetraining.com/jeff-cowans-award-winning-book-0ver-40-indy-500s/#respond Fri, 05 Jul 2024 15:15:58 +0000 https://automotiveservicetraining.com/?p=7335 We at Jeff Cowan’s Pro Talk are excited to announce that our book, What I Learned from Attending Over 40 Indy 500s, has won the top prize in a national contest book award contest, the Book Excellence Award. Out of 1,000s of books that were submitted as contestants, we came in first for design, outstanding writing and content, and overall market appeal. We always knew we had a winner in this book…

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]]> https://automotiveservicetraining.com/jeff-cowans-award-winning-book-0ver-40-indy-500s/feed/ 0 7335 Born to Lead, Trained to Match: How to Unlock Natural Leadership Potential https://automotiveservicetraining.com/born-to-lead-trained-to-match/ https://automotiveservicetraining.com/born-to-lead-trained-to-match/#respond Sun, 30 Jan 2022 17:40:09 +0000 http://themenectar.com/demo/salient-corporate-3/?p=6009 Too often, people born to lead are hindered by ineffective sales policies or bad habits. A key aspect of improving your sales is ensuring your dealership’s service managers are the best they can be, inspiring and motivating their personnel at every turn and glance. Here are some pro tips on how best to unlock the natural leadership potential for anyone on your team, including yourself…

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