This week, Jeff discusses some personal stories and experiences where technology replaced human interaction. He discusses the benefits of using technology on the service drive, the business aspect, and also the consumer aspect, both good and bad. At the end of the day, a phone or iPad can never look a customer in the eye…
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Are you habitually using “Service Advisor Slang”? This week, Jeff discusses why the sale isn’t closed after a presentation. Hint: You never let them know exactly what they’re getting! Listen to this week’s episode to learn how to eliminate service advisor slang and present on a level that the customer understands. Copyright 2018 Wm Jeff…
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Finally, the podcast you have been asking for! Jeff discusses the first four closes that work on any service drive. No pushing, pulling, or twisting arms, just professional salesmanship. Stay tuned for more closes in future episodes! Copyright 2018 Wm. Jeff Cowan
This week, Jeff discusses closing ratios AND why it’s so important! Your minimum closing ratio should and CAN be at least 70%! He discusses time frames to reach that goal and the simple reasons as to why and how it’s possible!
Do you have numbers or goals that you can’t seem to reach? You do all the training, all the role plays, all the walk-arounds, but can’t seem to get there? Why? Don’t be afraid to hold your people accountable! This week, Jeff discusses accountability and the best steps to maintaining consistency with your entire staff.…
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This week, Jeff discusses “pulling the curtain back” and working with a daily worksheet to make predictions and project goals. Perfect topic for managers, advisors, and any service personnel looking to maximize their opportunity!
This week, Jeff covers six steps on how to increase your sales and CSI. He covers how to have faith in your career, get yourself out of a slump, and maximize your potential on the drive! Copyright 2017 Wm. Jeff Cowan
This week, Jeff covers PART 3 of Customer Retention: How to use word tracks to never stop selling who and what you are!
Last week discussed the importance of customer retention, so this week Jeff will teach you how to increase your customer retention with realistic solutions!