Episode 14- You CANNOT Replace Human Interaction! | Jeff Cowan's Pro Talk

Episode 14- You CANNOT Replace Human Interaction!

This week, Jeff discusses some personal stories and experiences where technology replaced human interaction. He discusses the benefits of using technology on the service drive, the business aspect, and also the consumer aspect, both good and bad. At the end of the day, a phone or iPad can never look a customer in the eye and ask for the sale! Copyright 2018 Wm. Jeff Cowan

Posted on February 1, 2018 in

About the Author

Jeff Cowan, in his 30th year of Service Department Sales Training, is recognized as the creator of the modern-day, walk-around and selling processes for dealership service departments and after-market auto service repair shops. Jeff is the nation’s authority when it comes to training service advisors and service support staff. Currently partnered with NADA, EasyCare, NCM, Marellen, and other vendors and manufacturers. Visit his website at AutomotiveServiceTraining.com get info on On-Site Training, Public and Private Workshops, DVD Training Program, Webinars, and a FREE trial of Virtual Training! For more great tips and advice, follow Jeff on Twitter at@JCowansProTalk. He’s also on Facebook, and Google+. You can also watch Jeff Cowan’s videos on YouTube! For more information call (800) 248-2931 or from outside the U.S., call (949) 713-4469.

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