Podcast Archive | Jeff Cowan's Pro Talk

Episode 34- Tips for Summer Business

Summer is officially here! For many of us, that means business is booming, challenges arise, and we can feel easily overwhelmed. This week, Jeff discusses a three-step solution to staying on top during summertime and maximize your time on the drive. The bottom line is that we can’t change reality- we can only embrace it!…

Read More →

Episode 33- The Fear of Change

Do you find yourself managing someone that just seems untrainable? Why is it that after one year on the drive, good habits go out of the window? Easy- change is happening! There are five key points that happen when the fear of change kicks in. Stay tuned to hear Jeff’s tips, how to address them,…

Read More →

Episode 32- The Myths of Writing Service Part 4

This week, Jeff continues with the last five myths of this series. Stay tuned to hear what they are, how to bust them, and back them up with facts. Each one is perfect to use as a training tool, meeting topic, or simply food for thought! Copyright 2018 Wm Jeff Cowan Website: AutomotiveServiceTraining.com

Episode 31- Myths of Writing Service Part 3

This week, Jeff continues with the next five myths of this series. Stay tuned to hear what they are, how to bust them, and back them up with facts. Each one is perfect to use as a training tool, meeting topic, or simply food for thought! Copyright 2018 Wm Jeff Cowan Website: AutomotiveServiceTraining.com

Episode 30- The Myths of Writing Service Part 2

This week, Jeff continues with the next five myths of this series. Stay tuned to hear what they are, how to bust them, and back them up with facts. Each one is perfect to use as a training tool, meeting topic, or simply food for thought! Copyright 2018 Wm Jeff Cowan Website: automotiveservicetraining.com

Episode 29- The Myths of Writing Service Part 1

The most requested series is back! Jeff covers the top twenty myths of writing service, starting with the first five in this episode. Stay tuned to hear them, use them for meeting topics and tools, learn how to bust them, and find out the facts to support it. Copyright 2018 Wm Jeff Cowan Website: www.automotiveservicetraining.com

Episode 28- The “Know-It-All”

Have you ever dealt with a know-it-all? Do you work with one now? Tune in to hear Jeff’s thoughts regarding the message they convey, what business owners think of them, and some tips to actually help them! Whether you know someone or you think YOU know it all, this is a beneficial message to everyone.…

Read More →

Episode 27- Just 15 Minutes a Day…

This week, Jeff discusses how to make training part of your daily routine. All you need is 15 minutes a day! It does not require a full day class, a complete week away from the drive, or anything excessive! Rather, follow the FIVE R’s! Stay tuned to hear Jeff’s tips on how to incorporate 15…

Read More →

Episode 26- Fearing Your Customer

This week, Jeff discusses another mistake service advisors make: they fear their customer! Whether it is fear of telling them the truth, fear of asking for the sale, fear of a bad survey score, or fear of a heat case, it is a huge problem! Learn how to tackle the fear, embrace each customer, and…

Read More →

Episode 25- Key to Making an Extra 5-10% Income!

This week, Jeff discusses the key to making an extra 5-10% income: having a strong follow-up program! Don’t allow yourself or your process to become automated, don’t rely on one approach for everyone, and always remember that NOTHING exceeds personal contact between you and your customer. With just five steps, you’ll see higher retention, higher…

Read More →

Back to Top