Jaimee Leigh, Author at Jeff Cowan's Pro Talk

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Blog- “Understanding the New Customer”

Prior to 2008, I had only made two major changes to the content in my materials.  Since 2008, I have made nine major changes to my content.  The reason is that today’s customer is evolving quickly.  There is a new customer mind-set.  They are well-informed, willing to buy, and agreeable to making all the repairs…

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Assess, Train, Manage, Succeed! *New Product Alert*

We will send out our expert trainers to assess your service department, train your advisors and managers, manage your customers expectations, and watch the results happen! Expect a 5/10ths increase in HPRO, perfect survey scores, and customer retention above 80% within 9 months! *GIVEAWAY included- Watch the Full Video for details!

2018 Spring Workshop Tour!

6 Step Road to Service Department Success: Jeff will show your people how to get PERFECT survey scores, customer retention above 80%, and increase your sales by 5/10ths HPRO! If you are only going to one training class this year, THIS is the one you cannot afford to miss!

Now Available- Individual Service Advisor Training!

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